At Alternatives we aim to provide an excellent service which meets the needs of our clients.
We are organisational companion members of COSCA (Counselling and psychotherapy in Scotland ) and abide by their ethics and code of practice.
If you feel we have fallen below the high standard we expect of ourselves you can make a complaint.
How do I make a complaint?
Alternatives aim to acknowledge your complaint within 2 weeks and to respond to your complaint within 4 weeks. If this is not possible we will inform you of our progress and expected completion time.
What if I’m not satisfied?
Alternatives are committed to monitoring complaints in order to identify trends which may require further action.
For a full copy of the Alternatives Dundee Complaints procedure click Complaints procedure