Face to Face
Due to current restrictions we cannot offer everyone a face to face appointment. If you would like a face to face appointment however we will do our best to accommodate this.
How do I book an appointment?
- You can book an appointment for face to face support by contacting us here
- Your first appointment will be a telephone assessment where we will take some information and find out how things have been.
- A text or email will be sent to offer your assessment appointment. Please respond to agree this.
- During the assessment appointment we will ask you some questions about how you are coping at the moment. We will discuss with you if face to face work is the best for you.
- We will take your name, contact details, date of birth, and G.P name and number and make a support agreement with you. If we feel you are at risk of harm to yourself or someone else we will use this information to contact those who can help you and let them know that you are in need of extra care. We will always try to talk to you about this first. See our privacy notice.
What happens next?
- After your assessment appointment you will be assigned a support worker. This will be the same person every week so you can get to know one another.
- They will contact you by text to arrange your first appointment.
- If you need to cancel a session, please inform your support worker by text message 24 hours in advance where possible.
What should I expect when I come for a face to face appointment?
Government restrictions mean that things are a bit different at the moment. We are delighted to welcome you back into our rooms but there are a few things you need to know first.
- If you are not well before your appointment please text your support worker, don’t arrive if you are unwell in any way.
- Please arrive on time for your appointment as the waiting room is not available.
- Please arrive wearing a mask, this will be necessary in all communal areas in the building.
- When you arrive your support worker will be in reception to meet with you.
- You will be asked to complete a contact tracing form which will be kept securely for 21 days, then shredded.
- You will be asked about whether you have corona virus symptoms
- You will also be asked if anyone in your household has corona virus symptoms
- You will have your temperature taken
- If your temperature is normal and you answered no to the questions you will be taken down to the counselling room
- Remember 2 metres apart at all times
- The room will have been cleaned since the last person
- There will be a Perspex screen between you and your support worker to minimise the spread of infection
- You will be asked to sit in the furthest seats
- You can then remove your mask, if you prefer to keep it on your support worker will also wear a mask
- The window will be open in the room to increase ventilation, (it might feel more cold than usual), the door may also need to remain slightly open
- When you leave please replace your mask
We are so grateful for your support in keeping our clients and our team safe.
By attending to the appointment you are acknowledging that you are willing to attend at your own risk and we are promising to do all we can to keep you safe.
Between session contact
You can contact your support worker through text to arrange appointments and they will reply during working hours.
Our Rescue Package has some links to apps which can also be helpful after a session.
My counsellor was very supportive and understanding. I can’t express how much support she gave me.April 2020
Need support now?
If you need urgent support, we encourage you to contact one the following services.
Call 116 123
Call 0800 83 85 87