About us

Space to Talk

“I can’t praise this service enough, it has been so helpful”

“I have been helped through a tough time in a positive way”

At the Alternatives listening rooms we provide support that is person centred. This means that we provide a  space for you to talk through what has happened, what you are feeling and the decisions you want to make. We will not tell you what to do. We are there to support you in finding your own answers and a way forward that is right for you. Our service is free and confidential. Alternatives have face to face appointments available throughout the week, evening appointments can also be arranged.

Each one to one session lasts for around one hour. Some clients come for one or two sessions, others need support for longer. Clients are required to sign a support agreement. If you need to make a complaint there is a leaflet available in our counselling room and on the back of your copy of the support agreement.

Phoneline 01382 221112  

(24 hour answering service)

Textline 07599 955231  

Text now to make an appointment

Or contact us here

As we are not an emergency support service we may not answer our phones or respond to texts/ emails straight away. However, we will get back to you as soon as someone is in the office. Our office hours are 9am to 5pm on Tuesdays, Wednesdays, Thursdays and Fridays. Feel free to discuss the dates and time of your appointment with your support worker as we may be able to see you in the evenings.

If you need urgent support we would recommend you contact one of the following services:

  • Samaritans (telephone counselling): 116 123
  • Breathing Space (telephone support): 0800 83 85 87
  • Emergency Services: 999

Youth Support

Although we offer this specialist support to all ages, in the case of young people aged 12-25, we extend our work to a more general listening service and group work. More information can be found here: